I just bought a new Huawei Ascend Android phone and for the life of me I cant seem to figure out how to send picture text mgs and I can not received them either. Ive tried several things and each time I tried I receive the envelope icon with a red circle and it states unable to send. Also when someone tries to send me a pic msg it says unable to download. I took it to the metro pcs store where I bought it and the rep did a master reset since I just bought the phone and I didnt have any information stored. She said it would work however* instead of checking it right there in the store* I went home and check to see if it was working and of course it did not work. I need help!! I dont know if Im just not phone savvy or is the phone I bought is not working properly. Any insight would be greatly appreciated.